Refund policy

UPDATED AS OF MARCH 2ND, 2026

All custom pieces, personalized items, engraved products, and made-to-order jewelry are final sale and non-refundable.

This includes:

Custom pendants

Custom nameplates

Modified watches

Sizing or altered items

Special order diamonds

Once production begins, orders cannot be canceled.

For non-custom, ready-to-ship items:

Returns must be requested within 7 days of delivery

Item must be unworn, unused, and in original condition

Must include original packaging & certification (if applicable)

Customer is responsible for return shipping

10% restocking fee appliesRefunds are issued after inspection.

To protect both parties:

All orders are photographed and video recorded before shipment

Serial numbers and identifying marks are documented

Diamond certificates are verified

Packages are shipped fully insured with signature confirmation

Returns that show:

Signs of wear

Stone swapping

Damage

Missing items

Will be denied and returned to sender.

We actively dispute fraudulent chargebacks.

By completing your purchase, you agree to:

Signature confirmation delivery

ID verification if requested for high-value orders

Communication prior to any bank dispute

Filing a false chargeback after receiving merchandise may constitute mail fraud.

We offer one-time exchanges within 7 days for ready-to-ship items only.

Customer pays return shipping and any price difference.

If your order arrives damaged:

Provide photos & video of packaging and item

Do not discard packaging

We will resolve promptly.

Approved refunds are issued to the original payment method within 5–10 business days after inspection.

Shipping costs are non-refundable.